Clematis 'fragrant oberon'

contact them and send a pic if possible
its not acceptable these are quite delicate at the best of times (i think)
really isnt good enough

x x x

I agree Mookins...and it wasnt cheap....I'll take your advice and contact them tomorrow...thanks xx

x x x

Hello Motinot,
Interesting to see your q because I've just been browsing through the section of this website which has reviews by users of different mail order companies - very eye-opening!
Definitely take a few pictures of the state of the plant and also packaging if you feel it was inadequate. Note down any other details if relevant - eg delayed delivery, or who you speak to on the phone with your enquiry. It's time some companies woke up to the fact that poor service will lose them customers.

Thanks Weeding, I have bought many plants on-line over the years and only once or twice has there been a problem...I will take your advice and do as you suggest....thanks...:>)

I would definately complain but I would pot the clematis up aswell. They won't want it back and I am a believer that where there is life there is hope! You have nothing to lose.

Agree with Weedpatch on both counts.

I agree with Weedpatch too :) if it is a reputable company they will do their best to help

ooh even better, if they dont ask for it back then you get to nurse it back to health and either get a new one or your money back

x x x

I made the call today and they were very helpful....No questions asked...They will send a replacement during September and i have the 'wee' one repotted already, the root system looked ok...:>)..Thanks to all of you for your help...xxx

aaah brilliant news

well done

x xx

I will not name names but I did complain, and was sent a voucher for £10.00 and on it it said can not be used on line, they have lost a customer,