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derekm

By derekm

4 comments


Hi everyone, this blog has nothing whatsoever to do with gardening, more information for customers of talktalk , who have a youview box.
After a few days away, and no internet, I checked all my e-mails, and there was 1 from talktalk, to say that as from February, my youview service, which has been free up to date, will go from free, to £4 per month, this just happens to coincide with the end of their mobile phone service, they will not be renewing any mobile phone contracts, as they expire.
I wasn’t very happy with this, and had decided to get a freeview + and record box, however I thought I would inform them, that I wasn’t happy about this, so I rang their customer services, when you phone them, you’re asked to say in a few words, what you’re phoning about, so I said I wanted to cancel my t v service, a voice asked if I wanted to cancel all or part of my contract, to which I replied, yes, I was immediately put through to their customer loyalty section, where I explained what I wanted to do, and why, to which I explained that I wasn’t willing to pay the extra money, just so that they wouldn’t lose so much money, when all their mobile contracts had expired. I was asked to hold the line for a few minutes, while she sorted something out, after a few minutes, the lady came back on the line, and told me thatI would not have to pay the £4 extra per month, and everything would remain the same, so for anyone who has their phone, broad band, and tv services with talktalk, I would advise that you contact them, and say you want to cancel your t v services, they will probably do the same for you, Derek.

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Comments

 

my daughter has her broadband with them but not sure what else she gets. I will mention it to her.
thanks for this Derek.

11 Jan, 2019

 

Have heard that it's always worth threatening to cancel, or not renew a contract, to get an advantageous offer. Don't like this policy. I pay £5 a month more than a neighbour for the (exact) same service, oddly.

14 Jan, 2019

 

Hi Derek ... not relevant to my TV etc. but always useful to let readers know this sort of advice, so, well done.

15 Jan, 2019

 

Hi everyone, thanks for your comments.
Eileen, I hope your daughter, if she has her tv services from them, gets the same response that I got.
Eirlys, I would get on the phone to your provider, and ask why you're paying £5 per month more than your neighbour, and threaten to cancel your contract, that certainly is not justified.
Tt, I do like to tell people about these sort of things, but a lot of people just go along with it, because they feel they may be offending them by objecting to the increase, I say, offend them, it's your money, they need you, more than you need them, Derek.

15 Jan, 2019

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