just had a look at the saynoto870.com website and I have found and tried the the following land line number that works.
01473 806145

I would email them and complain, the increasing number of emails I,m getting they like other seem desperatly to need sales, try to email (or snail mail)head office as well as customer care,
Even the CEO, there are websites that list email addresses for major companies, extremly useful!

yeah i conduct all correspondance with them through email

I emailed photo's when my pink and white buzy lizzies flowered orange and red......and got my money back.......

I wont need to phone them!, I bought a load of rubbish from them last year, once bitten twice shy, sorry that should read 2 years ago, doesn't time fly, Derek.

Snoopdog, enough said, lol, Derek.

thanks for the replies. especially for the phone number from steveg. it seems T&M have lost favour with alot of previous customers. ( and I'm still waiting for delivery of my foxglove illumination plants )