DO NOT BUY PLANTS FROM B&Q
Some 10 months ago I purchased a £100 tree fern from B&Q Blackpool.
Having planted it in the right position, correct soil and added the advised nutrients, I then covered with an appropriate covering over winter. On uncovering the centre is mushy and clearly the plant is dead.
I advised Blackpool B&Q who said they would not do anything as they take no responbility for plants after 4 months. I reminded them that Dobby’s and Wye Vale plants were guaranteed for one year and that previously when another of these species had died over 16 months later they had replaced it.
On receiving this information there was a change of tune and I was told that they would despatch a horticulturalist within the hour. A ‘gentleman’ appeared who failed to provide ID, barely looked at the plant from 5 ft away, didnt touch it, grunted and left within the space of 6 seconds (witnessed & Timed). He did not check soil conditions or check the direction of the plant or drainage. He did not explain his findings or comment. I personally believe he had just left collecting trolleys from the car park!.
Two hours later I received a call from another B&Q representative who advised that there would be no refund or replacement as their policy only assured plants for 4 months. I reminded him of B&Q’s competitors policies, which was of little interest to him. I have spent over £200 on tree ferns fromB&Q. Three of them have died. B&Q replaced one, but then denied having done so. I will personally never buy another plant from B&Q, particularly not one that was so expensive. Their guarantees, quality and after care service stands for nothing. The next stage will be to contact Trading Standards, again, who have stated that there is a case to answer. But obviously will require exhaustive letter writing, which I believe is by design in the hope that customers will get border and simply ‘go away’ Well this is one customer who has gone away permanently and will recommend anyone and everyone does similar.
- 4 Apr, 2011
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