Last Jan. I received a phone call from a woman at BT.
She said she had made a mistake on the computer and she was not allowed to correct it, and would I send her £10 and it would be deducted on my next quarterly a/c.
Muggins me, I trusted her, and sent it.
On the April a/c it had not been deducted, so I deducted it from the total owed, and wrote on the a/c why.
On the June a/c the £10 came up as ‘balance owed from previous a/c. So I deducted it again. Then I received Stage 2 of their Scam. Another woman phoned me, said the £10 was a credit, my bill was for £64, and with the £10 deducted the total of £54 was correct. I said it was not correct, went through what happened in Jan.
Next thing the debt collectors in Mumbai phoned. I went through it all again, they said they would deal with it.
Then BT got the big stick out, phone calls came saying if I didnt pay the £10 my phone would be disconnected. Went to CAB. On second visit an older member of staff listened to it all again. Phoned the Ombudsman talked for half an hour. Said it was all cleared up, for which I was very grateful.
The September a/c was correct. Problem solved !
The Dec.a/c came and the £10 was on it again, as ’owing from previous a/c’, so I sent a cheque for the £44 I owed, and wrote on the a/c what happened and I did not owe this £10, they owed it to me.
On Thursday another phone call from lady at BT, she said the £10 was a Credit, my bill was £64, therefore with the £10 Credit the total of £54 was correct. (They must be trained to do this, as it was the same as the first time. I wonder how many people are taken in by it.)
I lost my temper and shouted at her. Ten minutes later my phone had been disconnected. I just had to go out for a walk to calm down.
At 8 p.m. it had been reconnected. They must have found out that the matter had been referred to the Ombudsman and I didnt owe them anything. If this happens to you, remember me, dont fall for their tricks.
I am changing my supplier.
- 17 Dec, 2011
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