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We are Angry very very angry ! ...

amy

By amy

72 comments


Why … in the post this morning was a parking charge from someone called euro car parks .

They claim that I had exceeded the free parking time at Morrisons which is 3 hours by 246 minutes making my stay there a total of 7 hours 10 mins ….

The parking charge being £90. which must be paid within 28days….. or £70. if it’s paid within 14 days …

Now the thing is I can easily walk to our local Morrisons it is approx 10 minutes walk from my house , I walk if I only want a few items , I take the car if I want to get a big load of heavy shopping , there is no way that my car was there for 7 hours , I wouldn’t have any reason what so ever to leave it in their car park for that length of time , but how do I prove it ? they have my car no. on the paperwork , they say I arrived at 8.38 am lets face it I’m hardly out of bed at that time and that I didn’t leave until 15.44 pm …..

We decided to call in at the police station to check to see if they thought it was genuine, after all anyone could print off these letters and then wait for the money to roll in , the police station was shut up – nobody there at all , what do people do if they want a police man ? surely there should always be someone in a station !

Any way grumble over ….

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Comments

 

write (very quickly) to euro car parks, challenging the fee and ask for the evidence (they should have photo of your number plate with a time on it for you arriving and leaving. ask when the machimes were last calibrated, for copies of the evidence of this or you will be forced to issue proceedings for undue stress and distress.

Copy the letter to the manager of your local morrisons store, with a covering letter saying if that is how they treat regular customers then you may have to reconsider shopping there. Ask for the Area Manager to respond to your complaint.

If no one replies to your letters after 14 days, write again copying your letters again to them, say you now want head office of both companies to respond, and that you are now going to contact your local paper (most areas have a free paper who love this type of story) the bad publicity wont be lost on Morrisons!

All of this provided you are absolutely sure that your car wasn't there this length of time!

3 Mar, 2012

 

I hope you get this sorted out Amy..I would not pay a penny, if I knew I had not been there all that time..

3 Mar, 2012

 

challenge them asap! I think it's still the law in this coutnry that they have to prove you guilty, not you have to prove yourself innocent.

I'm sure I had a link from ages ago to a parking ticket appeal site: can't find it, but Google has hundreds of similar: I put in "appeal parking ticket" - rather than pick one that I think might be good, if you search yourself, you shoiuld find one-s to help - there's one that has a form letter, which might be useful.

We got a ticket once - and the ticket we'd bought still had twenty minutes to run! that's why we appealed and how I got the link in the first place. We won, btw

3 Mar, 2012

 

It is NOT enforcable anyway Amy. Most wardens now take photographs when issuing tickets here..They may do the same where you are. Pay nothing and make them provide the evidence. I would also complain at Morrison's.

3 Mar, 2012

amy
Amy
 

Thank you for your support , I know for sure the car wasn't there for all of that time , that's a good idea to ask when the machine was last calibrated CRV , they did have a photo of the number they had two but they didn't both look quite the same ., also they didn't name the type of car .I will take note of all you remarks and do what is necessary to get this cleared up.
Thank you Fran , I will look for an official form .
We have a section in our local paper where we can give vent to our feelings of unfairness Thats something I can do as well , Hubby says he refuses to pay knowing we are innocent ,I hope we don't have to ask you to bake cakes with files inside :o)

3 Mar, 2012

 

http://www.moneysavingexpert.com/reclaim/private-parking-tickets

Have a read Amy

3 Mar, 2012

 

sorry Amy clicked like by mistake, i had something similar so i wrote to the council parking office about it and after a week of phone calls and letters i got a letter saying i didn't have to pay, so it may be worth looking on the back for a number or address and tell them....

3 Mar, 2012

amy
Amy
 

I have been reading it Pp It seems there are different rules for Private and council car parks , if it's private which I believe the super market must be you can go in and have a word it's possible for them to over ride and drop it ,I will go in to see them tomorrow , I have written a letter in readiness to send to the company named using the recommended wording on the site ..

Bilbo my first thought was a possible a scam , I know I wasn't there that is what is making us so angry , even if I buy a trolley load of shopping it doesn't take me an hour never mind 7 .hrs....:o(

3 Mar, 2012

amy
Amy
 

Thanks Slad , my first thing to do is to find out if the super market is private or council I think it's private because there's an assembly hall opposite where they put on shows , the parking use to be 2 hrs. but then Morrisons put it up to 3hrs to allow people to watch the shows in comfort ... that's on my ' to do' list tomorrow !

3 Mar, 2012

 

i wish you luck Amy...

3 Mar, 2012

 

You didn't go twice in one day did you Amy?

3 Mar, 2012

 

agree, Bilbo - parking fines and car clampers, it's getting blackmail - bully-boy tactics.

btw, one of the links on Google was to the Guardian - top of hte page said that 8 out of 10 parking appeals are upheld, good to know

3 Mar, 2012

 

do you have any recepits for that day? there is usually the date you paid. They will also have cctv inside the shop that would show you entering/leaving. ask them to provide the details of the car make etc or suggest to the DVLA that you think your number plate has been cloned.

3 Mar, 2012

 

Don't pay it until everything is clarified.

3 Mar, 2012

amy
Amy
 

Thanks Slad .....Pp I've been trying to remember if we could have gone twice in one day, it would explain it if I popped up for something in the morning and then OH in the afternoon but we have already established that It was a Thursday I always wash my hair Thursday morning ready to go out on the Friday and my OH has a Susuki truck and had been to a farmer friend to pick up a trailer load of wood taking a neighbour with him to help .. so that can't be it !
I did read that Fran so I'm hopeful , No receipts Sbg. because they don't have a pay machine the first 3 hours are free ... I didn't go anywhere else that day , I'm not even sure that I went to M's we have come up with the idea that the No. might have been cloned because some people like to try to leave their cars all day when they go to work ... we are not paying Sheila My OH is detemined we have done nothing wrong so we shouldn't have to ....

3 Mar, 2012

 

did you pay in the shop by card? you should have had a receipt in any case, but if by card you can check out payments - and times. if you can show two payments on one day it's fairly obviuos that you went there twice.

3 Mar, 2012

 

Try not to be angry over this. Anger can cause the stomach to excrete acid, which is the cause of ulcers.
List all the advice given. Follow it systematically and you will calm down.
Give thanks for such wonderful friends on GoY.

4 Mar, 2012

 

I would ignore it. They have no right to charge you to a 'fine' or parking 'ticket' as only those given that power (courts) can. All they can do is carefully word an 'invitation to tender' asking you to pay them - and you can choose to ignore that tender. I would not even acknowledge their letter and this will not affect your credit rating etc.

Is it possible that you visited the store twice and they clocked you leaving the second time and made a mistake?

As I said, ignore them as they have no power to give you a ticket. If I parked my car on your drive then you cannot give me a ticket, same applies with them.

4 Mar, 2012

amy
Amy
 

The mystery is solved . you are all right in a way ... we did go twice but in different vehicles .. it came to us both in the night ( shows how your mind works at solving problems in your sleep )
We have two vehicles both with tow bars ! my OH went up to M's early at 8.38 to fill up with petrol in his Suzuki with the trailer on the back the trailer has both vehicle Number plates on the back , I went up to do my shopping in the Mondeo in the afternoon ..
We have the petrol receipt to prove it , but why didn't the CCTV show OH leaving after filling up with petrol after approx 10 mins , also there CCTV will prove that it was 2 different vehicles .. show there's a problem with there system somewhere ... Thank you for all your advice it could well come in useful in the future ...

It would appear that we will need to ask each other if one of us going to M's so that the other one doesn't on the same day !

4 Mar, 2012

 

Amy thats good..Write and explain it to them. Don't rely on CCTV...They are NOT always on, or so they say. I have had 4 bikes stolen from our supermarket. all locked right by Security Stations and in view of three CCTV cameras. Not once were the cameras on according to the Store and the police.

4 Mar, 2012

amy
Amy
 

I'm doing that now Pp , we have taken photos of the trailer as well ..
About your bikes that is wicked , I get so angry when I hear things like this it seems that stealing is almost the norm these days and we all have to pay , they are not punished enough even if they are caught , they should chop there fingers off !!

4 Mar, 2012

 

Two of the Bikes were as much as a very good second hand car. I could have claimed for them, but then my policy goes up so it was not worth it. I will not buy a decent bike again.

4 Mar, 2012

 

I never had a good bike, but I was careful: I chained both wheels, the rack at the back, and the carrier at the front, to some railings - and the sods nicked half the frame. If they'd aksed I'd have given them the keys and they could have had the lot - cost me heavily to have to cab the remains home.

but somehow, stealing a bike isn't *really*stealing, it's just a lark, innit?

4 Mar, 2012

 

They should be made to pay for items out of their own pocket, with a prison sentence if they dont!!
And why oh why do we have to go thru such traumatic upheavels for something that is not right. Businesses should get their facts straight before being allowed to issue such things!!!

4 Mar, 2012

 

Pleased you solved the mystery Amy. Now you've every right NOT to pay!

4 Mar, 2012

 

Amy I,m going to pm you a useful website

4 Mar, 2012

 

If you google this Amy you can get loads of info about these people. I did it for a friend and apparently if you can remain strong you can ignore this and you dont have to pay. I wish I could remember where i got the info. but I can't. Sorry not much help. I have also heard of people going 'twice' and the same thing has happened. Hope all turns out well for you.

4 Mar, 2012

 

private parking and wheel-clamping comapanies are basically rent-a-thug; there was never this aggro when the councils had their own parking wardens. Seems that they operate on commission, so the more they successfully threaten the more money they make.

The technical term for "blackmail" is "demanding money with menaces" and they're most definitely guilty of that! or exotrion, at least, which is also illegal. But then, so is the TV Licencing Bureau - they're all "pay up or else".

http://en.wikipedia.org/wiki/Blackmail

4 Mar, 2012

amy
Amy
 

Thanks all .. I have just come back from seeing the manager at Morrisons with all the facts, letters photos of the trailer etc. we are to leave it all to him he says he will get back to us after he has checked it out .. so that should be an end to it ... fingers crossed ..

Pp I don't blame you for not getting another expensive bike after that ! wouldn't you think the store could be held responsible , the problem is they always have a let out clause with there signs .. Fran ,you as well, what the He** would anybody want half a frame for, it's madness , I only hope that if ever these stupid idiots grow up the same things happen to them .. BTW .you've got the language down right LOL..
I will go and have a look Pam thanks ..!
I'm sure it must be happening all the time Grandmage it's just so annoying becaus eyou can't relax until it's sorted out ;o(

4 Mar, 2012

 

I know what you mean Amy, my friend couldnt hold out and her husband paid the fine £60!!

4 Mar, 2012

 

did you get his offer to leave it all to him in writing? or anything in writing to say that you'd been to see him about it?

*s* this is why I prefer letters and emails to phone calls and visits: it's in writing, it can't be "forgotten" or denied later! or even genuinley forgotten

4 Mar, 2012

amy
Amy
 

What a shame Gm , £6o is a lot of money when you haven't actually done anything wrong if these shops want us to buy their stuff they should at least supply somewhere for you to park I'm sure thats why town centres are becoming no go areas because people are looking for places that they can park without the worry ...

No We didn't Fran that was a big mistake . you are quite right it was something we intended to do , he was talking so nicely to us we completely forgot :o(

4 Mar, 2012

 

smiles, sometimes I get so annoyed I'll do some preparation, and print off a sheet of paper saying that I've visited (fill name in) on (fill in date and time) about (fill in subject) and get them to sign it, so they can't deny that they at least had a visit from me.

For some strange reason, this tends to make them a lot more co-operative! *grins evilly*

4 Mar, 2012

 

Don't worry Amy if it was the Manager you spoke to they are very good at Morrisons. He will get on to it.

4 Mar, 2012

 

That's attrocious Amy. They should have proof of your car being there, like a CCTV photo or something.
And as I have just said on another blog, the police are utter rubbush :o(((

4 Mar, 2012

amy
Amy
 

You are very well prepared Fran ,you probably frighten them into submission LOL... I hope so Pp he didn't like the thought of me going elsewhere to do my shopping when I pointed out that Tesco was not to far up the road !!
I'm sure they have Hywel they will have to go back through them to prove that we are in the right ... I'm afraid the police can only do what they are told , which isn't very much because it might offend the 'do gooders ' I was reading about the no go areas in the big cities where it's to dangerous for people to go , why are they not dealing with it ? I mustn't go on ........

4 Mar, 2012

 

When I was nearly attacked by a man once, (here in this village) all they did was tell me 'put it down to experience' ... they are rubbish.

4 Mar, 2012

amy
Amy
 

That is awful ,it's come to something when you are practically told to expect it, and they wonder why people are beginning to carry something to defend themselves with.. we need to go back to some good old fashion discipline , bring back the stocks LOL....

4 Mar, 2012

 

That is awful Amy, it must be a scam, I agree Bring back the Stocks there are too many scoundrels getting away scot free these days, Law and Order has gone out of the window in his country no wonder so many people are flooding in, its about time the whole system was revised and we had real laws that protect the innocent and punish the guilty Phew glad I got that off my chest, hope you get it sorted Amy!

4 Mar, 2012

 

even coppers on the beat would be an improvement - a real person on your level, not an anonymous ace whizzing by at speed.

During the riots Bethnal Green got hit a hit; after that there were stacks of police on the street, just patrolling in pairs. It was reassuring to see them, but false reassurance, as they only do that these days when there's been troubel or they're expecting trouble.

4 Mar, 2012

 

What a horrible experience for you, Amy. So pleased it looks as if it is being sorted out.

4 Mar, 2012

amy
Amy
 

It was real Carole / Gee ,I've been into Morrisons today to sort it out hopefully that will be an end to it ...

Have you noticed how they send troops to foreign countries to protect them but do nothing to protect our own people , perhaps they should bring back something like national service for the young except they could do work here in their own country instead of abroad ,it would keep them off the streets !

4 Mar, 2012

 

Great idea Amy, Im suret here are many young people would be glad of work rather than Benefis;0)0

4 Mar, 2012

 

not too sure about national service in the armed forces, the kids today are bad enough without teaching them how to shoot accurately!

We could do with a "Citizens' Army" - they can be taught to read and write properly, for a start, and there are hundreds of cummunal projects dying for lack of personnel to do them - run on service lines, with similar discipline, but training them to help the community.

4 Mar, 2012

 

by the way if you have a trailer then its reg must match the reg of the vehicle towing it. otherwise you are breaking another traffic law. apparently military vehicles are exempt from this.

5 Mar, 2012

amy
Amy
 

Yes Seaburngirl I know , it had both vehicle Numbers on , OH said the police have followed him before and not said anything , I suppose they can see it's being used for two vehicles ........
I agree that they should be taught the 3 'R''s Fran , they should be taught parrot fashion like we were and not allowed to go up a class until they knew it ..

5 Mar, 2012

 

Only just seen this Amy, sorry to hear your having so much trouble. I've heard of Euro Car Parks and believe they are a legitimate parking firm. Not sure they are a particularly good company but legitimate none the less.

Couple of quick points. Presuming Morrisons car park is private land not public, any car parking charges/restrictions constitute a civil contract only. In parking on that car park you agree to abide by any posted contract terms. If the terms are not clearly posted on the car park, you can't be deemed to agree to them (terms entered into a contract after the contract is accepted are rarely considered valid terms). Secondly if you breach those contract terms (i.e. by overstaying the agreed time period) the breach is nothing more than a breach of contract. Said breach can only be remedied civilly. The company are well within their rights to expect you to remedy them for any breach of contract. The remedy should (in theory) only put them back into the position they would have been in had the breach not occurred. So for example they could charge you the amount you should have paid for the parking plus admin costs for pursuing the breach. I would say that a £90 charge greatly exceeds any remedy a court would award. As the breach is civil only, if you refuse to pay the only course of action open to the company is take small claims action. I would expect the company to have a pretty solid case before they take small claims action.

The same cannot be said for public ground. On public ground (i.e. roads and I think council owned and operated car parks) parking breaches are covered by the Road Traffic Act and the council (and the Police, both of whom can enforce the law) have far greater powers.

If the manager at Morrisons don't resolve the issue for you, let me know. I'm sure I've got some template letters and more in depth information floating around somewhere. Failing that speak to your local Trading Standards. Don't bother with the Police they are highly unlikley to help in these situations (don't think they have the training for it). If your local Trading Standards provide consumer advice directly (not all Authorities have advice teams any more) speak to them direct rather than going through Consumer Direct or the CAB.

Hope this is of some use to you and hope Morrisons get things sorted out for you quickly.

5 Mar, 2012

amy
Amy
 

Sam , Thanks for taking an interest , I took the advice of another GOY member and emailed the CEO ( Chief Executive Officers ) at Morrisons and have had an email back saying they will be looking into it with the view of deleting the claim of the euro car park co. , I'm expecting to hear back from them and that will be the end of it ..
It's very annoying to realize that they are missing people who may well be going in and out twice on the same day.
I hope you don't mind but I'm going to 'copy' your message for future ref. as it's very informative and could well be useful in the future ,, Thank you

6 Mar, 2012

 

wow, Sam, that's a comprehensive and very interesting post! think I'll copy and paste it into Word, with your permission, so I'll have it on hand to refer to - not that it's likely to affect me directly, as I don't have a car, but one never knows ....

6 Mar, 2012

amy
Amy
 

Hurray ... case dismissed ... thank you all for your good advice , I had an email from Morrison this afternoon to say that after checking our facts the parking charge is to be dropped also they are advising Euro Car Parking co. to look into ways to ensure this kind of thing doesn't happen again ... I'm happy again.. :o))

6 Mar, 2012

 

good news! but wonder how much they extorted out of other people with similar "mistakes"

6 Mar, 2012

 

Good news then Amy - well done!

6 Mar, 2012

 

Fantastic....and well done Morrisons for not only sorting this out, but for trying to make sure it does not happen again.

6 Mar, 2012

amy
Amy
 

It is good news but like you I wonder how many people accept they must be to blame and pay up or are to frightened to challenge them , some people might not have eaten for a couple of weeks to pay that ... ..

6 Mar, 2012

 

Amy thats excellent news. I'm very pleased to hear Morrisons actually take the time to assist their customers, not all companies do anymore. Shame really.

There must be hundreds of people that just accept the blame, simply because they don't know their rights. Either that or ignore it in the hopes it goes away.

Fran, Amy please feel free to keep a copy of my advice (same goes to anyone else who wants a copy). I'm reasonably certain its accurate. Probably missed a few of the finer points somewhere though lol. Contract law can get quite complicated in places.

6 Mar, 2012

amy
Amy
 

Thanks Sam , I have copied it and will keep it safe , it might not be us next time but someone else that we know of who needs help ... :o)

6 Mar, 2012

 

No worries. I hope its never needed.

6 Mar, 2012

 

Result Amy!! Well done for being persistent and keeping your nerve xxx

7 Mar, 2012

 

Bet that's a load of your mind, Amy. It would have worried me silly. So pleased it has all been sorted :)

7 Mar, 2012

amy
Amy
 

It was a worry Gill ,I'm so pleased it's sorted out we can relax now ........

8 Mar, 2012

 

i thought it was only in the philippines,but your story really proves that it can happen to any of us, whenever we are!

15 Mar, 2012

 

just seen this Amy and read all comments, glad you got this sorted out, how awfull to even have to go through it all and trying to solve the problem, i didnt even know morrisons charged car parking, ours dont in blackpool or surrounding areas.glad all came good in the end, i think some free shopping would be a nice gesture :o))

26 Mar, 2012

amy
Amy
 

It can and does Junna , San it was an awful worry at the time it was such a hassle to get it sorted out , Morrison don't charge parking they allow 3 hours free parking which they say is a reasonable time for anyone to do their shopping ,the problem started when people parked there and then caught other transport to work leaving their cars parked there all day , thats why they put a 3 hours restriction on the time ... never mind it's all over now .............

26 Mar, 2012

 

So how did it finish at the end, Amy?
My experience with police is - when you need them, they dissappear, when you do not need them, they charge you. Probably they were too absorbed by the fight against terrorism :). It is now fashionable.

3 May, 2012

amy
Amy
 

The police were never involved Kat they weren't 'At Home' when we called at the police station goodness know what people do if they really need help in an emergency.. it was all sorted out in the end ,the company apologised and said they would try not to let the same things happen again , I still think other people will get caught out in the same way ......

8 May, 2012

 

...Isn´t it Eastern Europen company which is the owner of a parking lot?

8 May, 2012

amy
Amy
 

There are many different organisations Kat ,this one was called .. Euro Car Parking .... some companies clamp your car and won't let you have it back until you pay up or take it to a compound where they also make you pay before releasing it to you .

8 May, 2012

 

...this is typical for Eastern European mafia. They are organised all obver Europe, even supported by Christian parties. Here they ask you to pay 8 euros just for 2 hours. They have no costs. Just take a place and charge. I am sure that city hall et al have their business there too.

8 May, 2012

 

I only stumbled across this blog now, I've have read all the comments and I can certainly understand why you were angry. I'm glad u got it sorted out, well done. I'm sure it was stressful and time consuming tho'. I dont doubt it has happened to many before and will to others. So I was thinking wouldn't it be of benefit if the law had it that if the accuser was found to be in the wrong in billing u such fees, then when u proved your self not guilty after such stress and time and effort wasted looking up records and writing letters, etc., that they had to pay YOU the fee if they are wrong!
That would cut down on all this legalized extortion greatly. So in light of all concerned here I suggest that it would be in everyones best interest if a new law could be worded and signatures gathered and steps be taken to changed the law to protected the innocent. It really is just legalized extortion that needs to be stopped. It could be started with just a form or a blog to gather wording and advice then have people add their names and then take it to the next level. Put anger to good use!

14 Aug, 2012

amy
Amy
 

I think that would be a great idea Angie , I think a lot is to do with people being scared to stand up to the 'Big Boys ' we have heard of the same thing happening to other people but they have paid up rather than tackle them to get the conviction squashed , we are still in the postion of not daring to go back into the same supermarket carpark twice in the same day in case they didn't check us in and out properly each time ...

15 Aug, 2012

 

It happens here with all kinds of tickets, so many don't have the time to fight them so they just pay up. Of course that's what the systems is hoping for. Its highway robbery. No, I would be going into that parking lot twice in one day again either. Unless it's with different cars. I wonder how many others they've done like that.

19 Aug, 2012

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